Shipping Policy

Effective Date: June 2025
Company Name: Front Line Robotics
Website: https://www.frontlineroboticsusa.com
Contact: info@frontlineroboticsusa.com

1. Overview

Front Line Robotics provides expert drone repair and related services. To ensure clarity and transparency, this Shipping Policy outlines the responsibilities and procedures related to sending and receiving products to and from our facility.

2. Customer Responsibility

Customers are fully responsible for the following:

a. Shipping to Front Line Robotics

Customers must cover all costs associated with shipping their drone or equipment to our facility.
We recommend using a reliable carrier with tracking and insurance coverage for the full value of your equipment.
Front Line Robotics is not responsible for any damage or loss that occurs during transit to our facility.

b. Shipping from Front Line Robotics

Once service is complete, customers are responsible for the return shipping costs.
A return label is required to be placed in the box with the items being shipped to our facility. Should no label be provided, return shipments will be billed separately or included in your final invoice unless otherwise agreed upon.
Again, the customer will provide their own shipping label.

3. Packaging Requirements

Customers must ensure that their equipment is securely and properly packaged before shipping to Front Line Robotics.

We recommend:

Using the original manufacturer’s packaging when available
Wrapping fragile parts with sufficient padding
Using a durable outer box with adequate shock absorption
Clearly labeling the shipment with your name, return address, contact information, and order or repair number

Front Line Robotics is not liable for any damage caused by improper packaging.

4. Lost or Damaged Shipments

We strongly encourage customers to insure all shipments to and from our facility. If a package is lost or damaged in transit (either direction), the customer must file a claim directly with the shipping carrier.

Front Line Robotics does not accept responsibility for:

Packages lost in transit
Delays caused by shipping carriers
Damaged items due to inadequate packaging or mishandling during shipping

5. Delivery Timeframes

Shipping and delivery timeframes may vary depending on:

Your location
Chosen carrier and shipping method
The complexity of the repair or service requested

Once your service is complete, we will notify you and provide tracking information upon shipment.

6. Questions or Support

If you have any questions about this Shipping Policy or need guidance on shipping your equipment, please contact us at:

Front Line Robotics
Email: info@frontlineroboticsusa.com
Website: https://www.frontlineroboticsusa.com
Address: 4315 Evans Farms Dr, Cumming, GA 30040